Privacy Policy

1. Introduction

Welcome to kya ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and company details when you register for an account.
• Website Content: URLs and content from websites you authorize us to crawl for training your chatbot.
• Knowledge Base Data: Documents, FAQs, and other content you upload to train your chatbot.
• Payment Information: Billing details processed securely through our payment providers.

2.2 Information Collected Automatically

• Usage Data: How you interact with our platform, including pages visited and features used.
• Chat Conversations: Messages exchanged between your visitors and your chatbot.
• Device Information: Browser type, IP address, device type, and operating system.
• Analytics Data: Conversation metrics, response times, and engagement statistics.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our AI chatbot services
• To train and improve your custom chatbot using your authorized content
• To process transactions and manage your subscription
• To send you important updates, security alerts, and support messages
• To analyze usage patterns and improve our platform
• To detect and prevent fraud, abuse, or security issues
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform (e.g., cloud hosting, payment processing, analytics).
• AI Processing: With AI service providers to power chatbot responses, subject to strict data processing agreements.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure cloud infrastructure with reputable providers
• Employee security training and data handling policies

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Conversation data is retained according to your subscription plan settings. You can request deletion of your data at any time by contacting us or deleting your account.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@meetkya.com.

8. Cookies and Tracking

We use essential cookies to operate our platform and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. Our chatbot widget may use local storage to maintain conversation state.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: