Kya
AI-first chat widget
Zendesk
Legacy customer support platform
Per agent pricing, Suite starts at $55/agent/month
Best for: Companies needing full ticketing system with chat as secondary
Feature Comparison
See how Kya and Zendesk stack up feature by feature
| Feature | Kya | Zendesk |
|---|---|---|
| AI-First Design | ||
| Learns from website automatically | ||
| Setup time | 60 seconds | Days to weeks |
| Starting price | Free | $55/agent/month |
| No per-agent pricing | ||
| 24/7 AI responses | Add-on | |
| Lead capture | Limited | |
| Human handoff | ||
| Ticketing | Coming soon | |
| Chat-first design | ||
| Simple interface | ||
| Quick deployment |
Why Choose Kya Over Zendesk
Key advantages that make Kya the better choice
No Per-Agent Pricing
Kya charges per conversation, not per agent. Scale your team without scaling costs.
Chat-First Design
Kya is built for chat. Zendesk is a ticketing system with chat added on.
Instant AI Responses
Kya's AI answers questions immediately. Zendesk's AI requires extensive setup.
Simple, Not Bloated
Kya does chat brilliantly. Zendesk tries to do everything and becomes overwhelming.
Zendesk Overview
Zendesk is a traditional customer support platform with ticketing at its core. They've added chat and AI features but remain primarily a ticketing system.
Strengths
- Comprehensive ticketing system
- Established enterprise presence
- Wide integration ecosystem
- Multi-channel support
Weaknesses
- Per-agent pricing gets expensive
- Chat is not the focus
- AI feels bolted on
- Complex and bloated interface
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