Comparison

Kya vs Freshchat

See how Kya's AI-first approach compares to Freshchat's freshworks messaging platform.

Kya

AI-first chat widget

Free to start

60-second setup

AI-first design

Learns from your website

Freshchat

Freshworks messaging platform

$19+/agent/month

Per-agent pricing, starts at $19/agent/month for Growth plan

Best for: Companies already using Freshworks products

Feature Comparison

See how Kya and Freshchat stack up feature by feature

Feature	Kya	Freshchat
AI-First Design
Learns from website automatically
Setup time	60 seconds	Hours
Starting price	Free	$19/agent/month
No per-agent pricing
24/7 AI responses		Limited
Lead capture
Human handoff
Custom branding
No ecosystem lock-in
Natural language AI
Automatic knowledge learning

Why Choose Kya Over Freshchat

Key advantages that make Kya the better choice

No Per-Agent Fees

Kya charges by usage, not by agent. Add unlimited team members without multiplying your costs.

True AI Intelligence

Kya uses advanced AI that understands context. Freshchat's bots are rule-based with limited intelligence.

No Ecosystem Required

Kya works standalone. Freshchat pushes you into the entire Freshworks suite to get full value.

Instant Setup

Kya learns from your website automatically. Freshchat requires manual bot building and configuration.

Freshchat Overview

Freshchat is part of the Freshworks suite, offering live chat and basic chatbot functionality. It integrates well with other Freshworks products but requires their ecosystem to get full value.