Kya
AI-first chat widget
Tidio
SMB live chat with chatbots
Free plan available, paid plans from $29/month
Best for: Small businesses wanting basic live chat with simple automation
Feature Comparison
See how Kya and Tidio stack up feature by feature
| Feature | Kya | Tidio |
|---|---|---|
| True AI responses | ||
| Learns from website automatically | ||
| Setup time | 60 seconds | Hours |
| Starting price | Free | Free |
| No bot building required | ||
| Understands context | ||
| Natural conversations | Limited | |
| Lead capture | ||
| Human handoff | ||
| Visual bot builder | Not needed | |
| Handles complex questions | ||
| Improves automatically |
Why Choose Kya Over Tidio
Key advantages that make Kya the better choice
Real AI, Not Rules
Kya uses AI that understands questions. Tidio uses rule-based bots that only match keywords.
No Bot Building
Kya learns from your website automatically. Tidio requires you to build conversation flows manually.
Handles Any Question
Kya's AI understands context and nuance. Tidio bots only respond to pre-defined triggers.
Gets Smarter Over Time
Kya improves as it learns. Tidio bots stay exactly as you built them.
Tidio Overview
Tidio is a live chat and chatbot platform targeting small businesses. It offers visual chatbot builders and live chat functionality.
Strengths
- Affordable pricing
- Easy to use interface
- Visual chatbot builder
- Good for basic needs
Weaknesses
- Rule-based chatbots, not AI
- Limited intelligence
- Requires manual bot building
- No automatic website learning
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