Kya
AI-first chat widget
Tawk.to
Free live chat software
Free forever, paid add-ons available like removing branding ($19/mo)
Best for: Businesses wanting free live chat with human agents
Feature Comparison
See how Kya and Tawk.to stack up feature by feature
| Feature | Kya | Tawk.to |
|---|---|---|
| True AI responses | ||
| Learns from website automatically | ||
| Works without human agents | ||
| Starting price | Free | Free |
| 24/7 automated responses | ||
| Natural language understanding | ||
| Lead capture | ||
| Human handoff | ||
| Custom branding | Paid add-on | |
| Visitor tracking | ||
| Mobile apps | ||
| Conversation history |
Why Choose Kya Over Tawk.to
Key advantages that make Kya the better choice
AI That Works While You Sleep
Kya answers questions 24/7 automatically. Tawk.to requires human agents to be online to respond.
No Staff Required
Kya handles conversations with AI. Tawk.to is only useful when your team is available to chat.
Intelligent Responses
Kya understands questions and provides relevant answers. Tawk.to's bot only sends pre-written canned responses.
Learns Your Business
Kya automatically learns from your website. Tawk.to requires manual setup of every response.
Tawk.to Overview
Tawk.to is a free live chat application used by millions of websites. It focuses on human-powered chat with basic chatbot automation features.
Strengths
- Completely free core product
- Unlimited agents
- Mobile apps available
- Large user base
Weaknesses
- No real AI capabilities
- Requires live agents to be effective
- Basic chatbot with canned responses only
- Limited automation
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