Kya
AI-first chat widget
Intercom
Enterprise live chat with AI features
Starts at $74/month for basic plan, scales to $500+/month
Best for: Large enterprises with dedicated support teams and big budgets
Feature Comparison
See how Kya and Intercom stack up feature by feature
| Feature | Kya | Intercom |
|---|---|---|
| AI-First Design | ||
| Learns from website automatically | ||
| Setup time | 60 seconds | Hours to days |
| Starting price | Free | $74/month |
| No-code setup | ||
| 24/7 AI responses | Add-on | |
| Lead capture | ||
| Human handoff | ||
| Custom branding | ||
| Analytics | ||
| Multi-language | ||
| Knowledge base training | Automatic | Manual |
Why Choose Kya Over Intercom
Key advantages that make Kya the better choice
10x More Affordable
Kya starts free with paid plans from $29/month. Intercom starts at $74/month and quickly scales to $500+.
AI-First, Not AI-Added
Kya was built from the ground up for AI. Intercom bolted AI onto existing live chat infrastructure.
60-Second Setup
Add your website URL and Kya learns everything automatically. Intercom requires extensive configuration.
No Training Required
Kya reads your website and knows your business. No manual FAQ creation or workflow building needed.
Intercom Overview
Intercom is a customer messaging platform popular with enterprise companies. It started as live chat and has added AI features over time.
Strengths
- Established brand with enterprise credibility
- Comprehensive feature set
- Strong integrations ecosystem
- Advanced automation workflows
Weaknesses
- Very expensive, especially at scale
- Complex setup and configuration
- AI is add-on, not core
- Overkill for small-medium businesses
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