Comparisons
7 Best AI Chatbots for Customer Service in 2025
An honest comparison of the top AI chatbots for customer service. We tested each platform and share what actually works for small businesses and startups.
·11 min read
About
Nedim Mehić is the founder and CEO of Kya, an AI-powered chatbot platform that helps businesses automate customer support and capture more leads. With over 10 years of experience in SEO and software, Nedim has worked on projects for various leading tech companies before founding Kya.
His passion lies in making AI accessible to businesses of all sizes. Nedim believes that every company, regardless of budget, should have access to enterprise-level AI support tools. This vision drives Kya's mission to democratize AI customer support.
When not building products, Nedim writes about AI, customer support automation, and business growth strategies. His articles have helped thousands of businesses implement AI chatbots successfully.
Articles by Nedim
Customer Service
7 Customer Service Metrics AI Chatbots Dramatically Improve
Discover which customer service KPIs see the biggest improvement with AI chatbots. Real data on response times, resolution rates, CSAT scores, and more.
·8 min read
Guides
How to Add an AI Chatbot to Your Website (2025 Guide)
Learn how to add an AI chatbot to your website in under 60 seconds. This step-by-step guide covers everything from setup to optimization, no coding required.
·5 min read
Getting Started
8 Signs Your Website Desperately Needs an AI Chatbot
Not sure if your website needs a chatbot? These 8 warning signs indicate you're losing customers, leads, and revenue without one.
·10 min read
Comparisons
AI Chatbot vs Live Chat: Which is Better for Your Business?
Comparing AI chatbots and traditional live chat to help you decide which solution is right for your business. Learn the pros, cons, and when to use each.
·6 min read
Industry Insights
5 Industries Being Transformed by AI Chatbots in 2025
Discover how AI chatbots are revolutionizing e-commerce, SaaS, real estate, healthcare, and financial services. Real examples and results inside.
·11 min read
Marketing
10 Ways AI Chatbots Increase Lead Conversion
Discover how AI chatbots help businesses capture more leads, qualify prospects automatically, and increase conversion rates. Data-backed strategies inside.
·6 min read
Buying Guide
6 AI Chatbot Features That Actually Matter (And 5 That Don't)
Cut through the noise. Learn which AI chatbot features drive real business results and which are just marketing fluff. A practical buyer's guide.
·12 min read
Best Practices
9 AI Chatbot Mistakes That Are Costing You Customers
Most chatbots fail not because the technology is bad, but because of avoidable implementation mistakes. Learn what to avoid and how to fix common problems.
·12 min read
Areas of Expertise
SaaS DevelopmentSEO & GrowthAI ChatbotsCustomer Support AutomationLead Generation
Credentials
- MSc in Information Systems Management
- BSc in Information Technology
- Multiple SaaS founder
- 10+ years in SEO and software development